Meet Our Team
CX Bloch Leader
Ann Hackett, PhD, is CX Bloch Leader. Ann has 20+ years of business strategy, organizational development, and talent management experience.
Throughout her career, Ann’s passion for curiosity and learning has fueled her purpose. Her education focused on industrial/organizational psychology to better understand people, organizations, and relationships. Ann has 20+ years of business strategy, organizational development, and talent management experience, holding executive positions at Accenture, H&R Block, DineEquity, and as a senior advisor at the Kauffman Foundation. Additionally, she launched her own consulting firm, HumanRoot, before landing at the UMKC Bloch Executive Education where she now serves as Chief Learning & Engagement Office, Executive Coach, and Adjunct Professor for the Bloch School of Management. Learn more about Ann >>
Chief Financial Officer
Steve serves as the CFO for Central Exchange. His background includes a long career in Corporate World with Sprint/Embarq to owning a small business while attending the University of Kansas. The responsibility of running a small business has strong similarities to the scale of CX.
The Corporate World gave Steve many opportunities to lead large groups of employees in Training, Payroll, Customer Experience, Vendor Contracts, Finance and HR. In all of these roles, Steve’s Business and Accounting background were key in delivering the necessary outcomes.
Steve lives in Overland Park area with his family but you will often see him downtown enjoying the rebirth of downtown KC. He enjoys spending more of his time learning new skills like woodworking and small construction while in this semi-retirement phase of his life.
Director of Member Experience
Mona Raglow, “Queen of Implementation,” is passionate about helping people narrow the gap from what they “think” they want to get done, to actually doing the right things at the right time. At Central Exchange, she’s Director of Member of Experience. Mona sees the big picture, crafts processes and executes strategies to bring our mission to life. Digging into our database, programming, member recruitment and cultivation are all areas Mona enhances.
Outside of this role, owning her own consulting business, selling monaplanners©, and facilitating for Franklin Covey, Mona relishes spending time with her tribe of friends, family and 17 nieces and nephews (soon to be 19!). A six-year CX member, Mona enthusiasm has only grown since joining Team CX. “Over the years I’ve met amazing women who have challenged me, supported me, motivated me, and taught me. They’ve also helped me develop my strengths and given me the courage to do things I might not have otherwise done.”